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1.Password minimum 8 character length with at least 1 letter, 1 number, and 1 symbol: ~`!@#$%^&*()-_+={}[]|\;:"< />,./ 2.Cannot be a previous password. 3.If you enter your PW 4 times wrong, just use the link above to get a new PW. If you enter the PW 5 times wrong, your account is locked for 1 hour. 4.If your account is locked for inactivity or failed login attempts, contact us for help.